Human manipulation
Fake technical support
Technical support scam
A fake technician claims to have found a problem and tries to take control of a device.
Fiche de sensibilisationPrête à diffuser à vos équipes ou clients
MIGHT YOU BE AFFECTED?
Turn knowledge into action.
How does this work?
An alarming pop-up or unsolicited call pressures the victim to install remote-access software.
REAL-WORLD EXAMPLE
« A browser alert urges you to call a supposed Microsoft support number immediately. »
Typical sequence
- 1Display a fake alert
- 2Establish contact
- 3Install remote access or demand payment
Warning signs
- Phone number displayed in an alert
- Request to install AnyDesk or similar software
- Payment to unlock the device
How to protect yourself
- Close the browser
- Contact your usual IT support
- Never grant a stranger remote access
If you think you are affected
Stop the affected activity, isolate exposed devices or accounts, preserve evidence, revoke suspicious access and contact the appropriate security professional.
Last updated: 6 September 2026