FAKE TECH SUPPORT
Recognise a fake technical support warning
Check a suspicious Microsoft or Apple support alert and follow first-response steps if your browser appears locked.
Check the warningClear, source-aware resultsFAKE SUPPORT · FIRST STEPS
Check a suspected fake support warning
Copy the warning text and visible address without calling the number or reopening the page.Your situation: what should you do now?
- Do not call the number. Close the tab; if needed exit full screen and force quit the browser (Windows: Ctrl + Shift + Esc; macOS: Option + Command + Esc).
- When reopening, decline restoration of the suspicious tab. Report it to your IT team using your usual contact details.
WARNING SIGNS
When should you be especially careful?
HOW IT WORKS
A clear answer in three steps
Submit the item
Paste or import the suspicious item without interacting with it further.
Run the checks
SecurCheck examines technical signals and available sources to assess the risk.
Take the right action
The report explains the evidence, limitations and practical precautions to take.
What SecurCheck checks
A full-screen web warning with a support number is not a diagnosis of your device. Check its text and URL, then respond according to what you shared or installed.
- Warning wording and requests to call
- Available link and domain signals
- Remote access granted or software installed
- Steps after payment or data disclosure
What to do when something looks suspicious
Stop interacting with the item, preserve the evidence and contact the person or organisation through a separately verified channel.
A SecurCheck score supports a decision but is not a certification or an absolute guarantee. New, private or unavailable signals may remain unobservable.
Protect your teams against fake technical support scams
An alarming full-screen warning can push an employee to call someone impersonating Microsoft or Apple support. The scammer may request remote-control software, demand payment or try to access company data.
SecurCheck Business helps employees recognise fake technical support. They can submit the warning text and URL for available checks, then follow first-response steps for their situation. Promptly reporting any remote access granted lets your IT team respond.
The tool does not remotely unlock a computer, detect every malware infection or replace an investigation after remote access. A blocked web page does not establish that the device is clean.
Explore the Business offerNot sure? Check before you act.
Review the available evidence and receive practical next steps.